Description of the role 

The Quality Assurance Consultant is responsible for ensuring that all products and services meet the required quality standards set by operational team processes. They will work closely with PB Operations teams to develop and implement quality assurance strategies, processes, and procedures. The consultant will conduct regular assessment reviews against all high risk rated processes, identify areas for improvement, and provide recommendations to enhance quality and efficiency in PB Operations. They will also be responsible for monitoring and evaluating the effectiveness of quality control measures and ensuring compliance with industry and internal process requirements.

Key responsibilities

• Implement quality assurance strategies, processes, and procedures to ensure consistent delivery of high-quality products and services.
• Collaborate with operational teams to define quality standards and requirements for new and existing processes and services.
• Conduct regular assessments to assess compliance with quality standards and identify areas for improvement.
• Monitor and evaluate the effectiveness of quality control measures and provide recommendations for enhancements.
• Create awareness and educate employees on quality assurance processes and procedures.
• Stay up to date with industry trends and regulations related to quality assurance and incorporate them into the organization's practices.
• Collaborate with operational teams/leaders, operational risk management, incident management and process enablement teams to ensure adherence to quality standards with a view to resolve any quality-related issues.
• Prepare and present reports on quality assurance activities, including findings, recommendations, and systems of measurement. 

Experience, skill and capability

• Minimum of 3-5 years work experience in operations or similar role
• Completed degree
• Analytical and problem-solving skills
• Strong attention to detail and ability to work with multiple reviews and deadlines
• Excellent communication and interpersonal skills
• Ability to work collaboratively with operational teams, leaders and stakeholders
• Strong organizational, time management and reporting skills

Investec Culture 

At Investec we look for dynamic, energetic people filled with tenacity, integrity and out of the ordinary thinking.

We value individuals who in turn value our culture that is, a can-do attitude while challenging convention.

Diversity, competency, and flexible leadership are respected in pursuit of the growth of our business.

We are committed to diversity and inclusion when recruiting internally and externally.