Description

Investec Sandton is looking for an AV/VC Specialist who will be responsible for the reliability, performance, security, lifecycle management and continuous improvement of the organisation's global audio visual, video-conferencing, meeting-room and IPTV estate. The role ensures that collaboration spaces are operationally ready, intuitive to use and capable of supporting high-quality hybrid meetings across the United Kingdom, South Africa and other international offices.

The specialist provides second-line technical support to Modern Workplace Services, acts as an escalation point for complex incidents, and leads the AV/VC workstream for new room builds, refurbishments and technology refreshes. Success requires strong hands-on engineering capability, disciplined service management and a calm, customer-focused approach in executive and business-critical environments.

Key Responsibilities

1. Operational Health and User Experience

• Own the day-to-day operational health, availability, performance and user experience of the global AV/VC meeting-room estate.
• Support Microsoft Teams Rooms, Cisco collaboration platforms, Logitech and HP Poly room systems, in-room audio visual technologies, executive boardrooms, collaboration spaces and conferencing services.
• Maintain and optimise room readiness, audio and video quality, meeting reliability and consistency of the end-user experience.
• Provide hands-on or remote technical support for executives, client meetings, broadcasts, high-profile internal events and other business-critical engagements when required.

2. Incident, Problem and Change Management

• Provide second-line support and act as an escalation point for priority AV, conferencing and room-technology incidents, working with Modern Workplace Services and partner teams to restore service quickly.
• Diagnose complex hardware, software, network and interoperability faults; manage incidents, problems, changes and escalations through to resolution.
• Lead/contribute to root-cause analysis, post-incident reviews and known-error management, with a focus on permanent and systemic fixes.
• Plan, test and implement approved changes, maintenance activities, application updates, operating-system updates and firmware releases with appropriate validation and rollback planning.

3. Monitoring, Reliability and Service Quality

• Monitor room and platform health, device availability, call analytics and service dashboards; take proactive action to protect availability and reduce repeat incidents.
• Analyse mean opinion score, latency, jitter, packet loss, endpoint connectivity and real-time media paths to identify and resolve call-quality issues.
• Use Microsoft Teams Admin Center, Teams Rooms Pro Management, Webex Control Hub, vendor portals and enterprise monitoring platforms to assess performance and operational risk.
• Ensure services meet agreed availability, quality and support expectations for standard rooms, executive spaces and other critical environments.

4. Security, Compliance and Lifecycle Management

• Maintain secure AV/VC configurations and support vulnerability remediation, certificate management, device authentication, account security and credential controls.
• Ensure platforms and endpoints comply with organisational architecture, security, change and operational standards.
• Identify technology lifecycle risks, including product end-of-support and loss of platform certification, and develop practical remediation or replacement plans.
• Maintain approved software and firmware baselines across the estate and provide evidence of compliance when required.

5. Engineering, Projects and Standards

• Project-manage the AV/VC workstream for new builds, room rebuilds, refurbishments and technology refreshes from requirements gathering and design review through installation, commissioning, acceptance testing and operational handover.
• Interpret room designs, technical drawings, schematics and equipment schedules; challenge designs where necessary to protect usability, supportability, resilience and compliance with AV/VC standards.
• Engage business stakeholders to understand functional requirements, provide technical guidance and translate needs into standard, supportable room solutions.
• Collaborate with Network, Cloud, Identity, Architecture, Security, Workplace and Facilities teams to ensure quality of service, routing, wireless coverage, power, acoustics and device authentication are addressed.

6. Vendor and Partner Management

• Engage manufacturers, service providers and delivery partners to log, track and escalate support cases; coordinate repairs and replacements; validate resolutions; and manage delivery against agreed service levels.
• Coordinate technical activity across internal teams and external partners during incidents, maintenance windows, projects and major events.
• Hold suppliers accountable for quality, documentation, commissioning and support outcomes, and communicate risks or service gaps clearly.

7. IPTV and Digital Media Services

• Support and maintain the global Vitec/Exterity IPTV environment, including platform availability, endpoint health, channel delivery, troubleshooting, upgrades and lifecycle activities.
• Support digital signage and streaming technologies where these form part of the managed AV/VC service.

8. Documentation, Governance and Continuous Improvement

• Maintain accurate room standards, asset and configuration records, operational procedures, support documentation, knowledge articles and platform-management data.
• Represent ITS AV/VC Platforms in service, project, governance and business meetings, clearly communicating technical advice, risks, decisions, progress and required actions.
• Keep current with developments in AV, video conferencing, unified communications and workplace technology; assess relevance and share practical recommendations with the team.
• Identify opportunities to simplify support, automate repeatable tasks, improve monitoring, strengthen resilience and enhance the meeting-room experience.

Qualifications, Experience and Skills

• 5-10 years of relevant hands-on AV/VC, unified communications or meeting-room engineering experience
• ITIL Foundation certification
• Cisco collaboration certification and/or CCNA
• Azure Fundamentals certification (AZ-900), Microsoft Teams Administrator Associate (MS-700) or equivalent
• Proficiency in using AI-enabled productivity tools, such as Copilot, to improve efficiency, generate insight and support decision-making. Applies critical thinking and sound judgement when interpreting outputs, remains accountable for the quality and accuracy of their work.
• MS Teams Rooms: Windows and Android, Teams Panels, Teams Rooms Pro Management, Teams Admin Center, Intune, Entra ID, resource accounts, security, updates and room peripherals.
• Cisco: Cisco Bars, Navigators, Room Kits, Room Series and relevant legacy SX/MX devices, Control Hub and RoomOS/CE software. Onboarding, configuration, monitoring, diagnostics, firmware management, remote support, Webex and Microsoft Teams interoperability.
• Logitech: Logitech Rally, Tap and Tap IP solutions, CollabOS, Logitech Sync, monitoring, configuration, troubleshooting, firmware updates and equipment replacement.
• HP Poly: HP Poly Studio room systems, room-compute devices and touch controllers through Poly Lens Cloud and HP Poly Studio tools, including configuration, monitoring, troubleshooting, firmware upgrades, recovery and vendor escalation.
• Core AV: AV signal flow, HDMI, USB, networked AV, audio DSP, microphone systems, speakers, cameras, displays, projectors and room-control systems such as Crestron, AMX or Extron.
• Audio and Acoustics: DSP configuration, sound reinforcement, microphone design, echo cancellation, room acoustics and audio-quality troubleshooting. Biamp, Q-SYS or Poly is beneficial
• Networking and Real-Time Media: LAN, VLAN, DHCP, DNS, NTP, PoE, proxies, firewalls, network quality of service, SIP, H.323, RTP and firewall traversal. Diagnose latency, jitter, packet-loss and connectivity issues.
• Identity, Endpoint, and Security: Entra ID/Azure AD device authentication, Intune, certificates, resource accounts, device credentials, security vulnerabilities and unified-communications integration.
• Design, Commissioning and Documentation: Interpret technical drawings and schematics, commission rooms, complete acceptance testing, validate operational readiness and produce accurate handover, configuration and support documentation.
• Automation and Reporting: APIs, PowerShell, reporting platforms, monitoring tools or automation technologies is advantageous.
• Proficiency in using AI-enabled productivity tools, such as Copilot, to improve efficiency, generate insight and support decision-making. Applies critical thinking and sound judgement when interpreting outputs, remains accountable for the quality and accuracy of their work

What We Value

At Investec we seek creative, talented people with passion, energy and stamina, who collaborate unselfi

We are committed to diversity and inclusion when recruiting internally and externally.