Description of the role 

To take responsibility for the daily processing, reporting, and facilitating medical appointments which enables the company to deliver on its operational requirements and to deliver its services to clients.

Description of the skill and experience required 

•    Enable day-to-day delivery of client processes, including:
o    Calling clients to schedule medical tests
o    Arranging appointments with the medical service provider or medical practitioner
o    Following up on outstanding medical tests
o    Communicating and provide feedback to clients and business stakeholders
•    Daily interaction with service providers, both internal and outsourced.
•    Employ technology, controls, processes, and systems that ensure the efficient delivery of services with minimal risk of operational breakdown or loss 
•    Manage service provider response turnaround times
•    Maintenance of client reporting and effective resolution of service-related queries and complaints
•    Preparation of daily and monthly reporting and the compilation of management information and reporting where required
•    Through training and self-learning must maintain thorough knowledge of products, processes, and systems developments involvement in change and testing processes

Core competencies

• Proven admin experience
• Understanding of the long-term insurance business
• Client service orientated
• Excellent interpersonal skills
• Relationship building and networking
• Ability to organise and prioritise
• Ability to work under pressure.

Education, skills & specialist knowledge required

• Relevant tertiary qualification
• Three to five years' experience in an admin role
• Three to five years' experience within a client facing role.

Investec Culture 

At Investec we look for dynamic, energetic people filled with tenacity, integrity and out of the ordinary thinking.

We value individuals who in turn value our culture that is, a can-do attitude while challenging convention.

Diversity, competency, and flexible leadership are respected in pursuit of the growth of our business.

We are committed to diversity and inclusion when recruiting internally and externally.